‘I had to replace my existing Hi Fi which I had built up with separates bought from PJ Hi-Fi over the years. This was following a house fire which caused extensive smoke damage to our home, and led to virtually everything downstairs being written off.
Andy Holt was extremely helpful the whole way through the process, working out suggested replacement items and producing a letter for insurance purposes to support a settlement figure which I agreed with our insurer.
After our home was restored I then auditioned replacement separates. Andy was able to recommend alternatives, including different speakers to the B&W stand mounted speakers that I was originally looking to replace mine with. There was absolutely no sales pressure, and Andy let me take the time to make the right decisions, and helped me work to a budget.
I am absolutely delighted with my new Hi-Fi. The Dynaudio Emit M10 speakers combined with Naim Nait 5i Amp and Naim CD5si CD player are amazing. The Rega Planar 1 Turntable is a direct replacement for the previous one which was only 7 months old when the fire happened. The Quadraspire stand is great too. I upgraded the Naim supplied Din to Din interconnect between CD and Amp to a Chord Shawline which has proved to be an inspired recommendation from Andy.
I cannot recommend PJ Hi Fi enough. I have shopped here for over 25 years and am always delighted with their customer service, and excellent advice.’
Mr. Iain Bacon | March 2017
‘Great little Hi-Fi shop. I live 2 hours away and the manager held my order for a couple of days until I could collect it (they would have shipped it, but I chose to collect). The shop was small, but full of absolutely beautiful audio equipment. Staff were helpful and not pushy. Would definitely shop here again.’
Mr. Seth Palmer | January 2017
‘I’m very grateful to PJ Hi-Fi for their support, patience and sense of partnership in helping me complete a major step forwards in my Hi-Fi journey. Through extensive in-store and home-demo time I was able to evaluate numerous options, and throughout the process PJ Hi-Fi were highly collaborative, with the only objective in mind being to help me achieve the result I was looking for. Instrumental in this was the considerable depth of insight they brought to bear, and through extensive listening tests and discussions, they helped me to discover and articulate what I wanted to achieve. They were then able to propose a solution which has been a revelation, delivering what I’ve sensed I was always looking for, but never before knowing quite how to achieve. It has been a real pleasure to collaborate with PJ Hi-Fi and I’d recommend them without reservation.’
Mr. Adam Crisp | August 2016
‘I must also thank you for introducing me to the Vitus Audio Signature `series, which has taken my listening to an entirely new level. The speed, stability and clarity of the music, especially in the bass, are amazing and there is a proper sense of acoustic, especially with the Andromeda cables. Playing SACDs on top quality equipment one gets the advantages of valves and vinyl without the drawbacks. The sound balance is excellent but still tolerant of indifferent recordings – even if one can tell at once that they are. Your service and attention to detail have been commendable, and I look forward to the next steps in upgrading my speakers and SACD player.’
Mr. Wells | August 2016
‘I’d decided to look into new speakers to replace my beloved Dynaudios. Andy offered tireless help, advice and patience: he demonstrated the speakers I thought I wanted but also brought some others. The difference was blindingly obvious and I am delighted to have purchased those he recommended.’
Mr. Chris Sale | November 2015
‘After some pretty dispiriting experiences with central London dealers when exploring Naim, PJ Hi-Fi and its team of enthusiasts (led by the very knowledgeable Andy Holt) were a breath of fresh air. Andy and his team took the time to help me understand my choices, develop an opinion and build an amazing system (with the help of an innovative blind test!) – all without the pressure to buy the most expensive. They have been prompt with queries and available for support any time since, and have certainly made the distance from central London worth traversing in order to maintain what I hope will be long term relationship.’
Mr. Anjan Malik | January 2015
‘Buying my new Hi-Fi was a great experience – thanks to the team at PJ Hi-Fi (especially Andy Holt). First class advice and service from start to finish.
As a relative Hi-Fi novice with a wide range of musical taste to accommodate, I was a bit anxious about choosing a new system. But PJ Hi-Fi could not have made it easier. Clear, well-informed advice, calibrated to my preferences and budget (no sense of ‘pushing’ any product); a ’nothing is too much trouble’ approach; and incredible attention to personal customer service. The team clearly ‘know their stuff’, enjoy what they do and have an easy knack of engaging with customers of all levels of Hi-Fi sophistication: a real achievement.’
Mr. Clive Cunningham | October 2014
‘A brief note of thanks to you all at PJ Hi-Fi for the excellent service you provided. To Mark for guiding me towards a system which has fully fulfilled my rather vague brief. And to Andy (and Andy) for installation and explanation. A great customer experience from start to finish!’
Mr. Iain McIntosh | May 2014
‘I would like to thank PJ H-Fi for all of their advice and support.
Having loved my existing stereo for well over 25 years, I had been toying with getting something even more special to last me another 25. I stopped by all of the major high street venues, but the excitement factor just wasn’t there. I also surfed the internet. There were plenty of sources of inspiration to be found, but I still wanted to actually hear, touch and see the kit before making such a major purchase.
I’d walked by the PJ Hi-Fi shop front many times over the years. To be honest, it had always seemed a bit unassuming. I decided to pop my head in anyway during one of those recent days of rain and flooding. It felt like Aladdin’s cave! From there I knew I had found the right place. I never felt like I was being sold anything. It was all about best advice, my needs and budget. Andy and his Team spent a huge amount of time with me before I felt ready to make a decision. The in home installation service was equally attentive and fantastic. I doubt one of the high street chains would offer much more than holding a space outside their shop so you could throw the boxes in the back of your car.
I actually did have a connectivity issue at one point. I can assure you that PJ Hi-Fi’s dedication to a happy customer didn’t trail off once the cheque had cleared. For anyone interested in the kit itself, I went for a Naim SuperUniti Streamer, UnitiServe ripper and Audiovector Si3 speakers. They sound very sweet indeed, and no doubt will keep me very happy for years to come.
Many thanks to Andy and Team!’
Mr. Foster | April 2014
‘Dear Mark and Andy,
Just a quick thank you for all your advice and help in my buying the pair of NEAT Motive SX1.
I got them home on Saturday and tried several CD’s. The first track I played was Baker Street by Gerry Rafferty and instantly the hairs on my arms stood up because the sound coming out of those speakers is just phenomenal! I was hearing instruments and sounds that I have never heard on that track before.
When I first heard the speakers in your demo room a few weeks ago I knew they were special, but by goodness when I connected them up and started using them I knew they were exactly what I had been looking for. There is an old saying of you get what you pay for, and by golly it’s true with these speakers!
Once again, many, many thanks for all your help and advice.’
Mr. Richard Akehurst | April 2014